Refund Policy

1. 14-Day Money-Back Guarantee

Pinnadash (operating the domain pinnadash.com, referred to as "the Site") offers a 14-day money-back guarantee from the date of purchase. If you are not satisfied with your subscription, you may request a full refund within 14 days of purchase, once per user per subscription term.

2. Pro-Rata Refunds for Yearly Plans

For yearly subscriptions, refund requests made after the first 14 days are pro-rated based on the remaining unused time: refund = yearly price × (remaining full months ÷ 12). Monthly subscriptions are non-refundable after the first 14 days, but you may cancel at any time and no further charges will occur.

3. How to Request a Refund

You may request a refund in either of the following ways:

1. Paddle customer portal: via the link in your Paddle receipt email, where you can manage your subscription and refunds self-service;

2. By email: send a message to [email protected] with the email address and order number used for the purchase. We will process your request within 1-2 business days.

4. Refund Method and Timing

Refunds are issued by Paddle B.V. (Merchant of Record) to the original payment method, typically arriving within 3-10 business days depending on your card issuer.

5. Additional Notes

Upon completion of a refund, the corresponding subscription terminates immediately. Accounts banned for violating the Terms of Service are not eligible for refunds. For matters not covered here, the Terms of Service prevail. Questions may be directed to [email protected].