Refund Policy

1. 14-Day Money-Back Guarantee

Pinnadash (operating the domain pinnadash.com, referred to as "the Site") offers a 14-day money-back guarantee from the date of purchase. If you are not satisfied with your subscription, you may request a full refund within 14 days of purchase - no questions asked.

2. Pro-Rata Refunds for Yearly Plans

For yearly subscriptions, refund requests made after the first 14 days are pro-rated based on the remaining unused time: refund = yearly price × (remaining full months ÷ 12). Monthly subscriptions are non-refundable after the first 14 days, but you may cancel at any time and no further charges will occur.

3. How to Request a Refund

You may request a refund in either of the following ways:

1. Paddle customer portal: via the link in your Paddle receipt email, where you can manage your subscription and refunds self-service;

2. By email: send a message to [email protected] with the email address and order number used for the purchase. We will process your request within 1-2 business days.

4. Refund Method and Timing

Refunds are issued by Paddle B.V. (Merchant of Record) to the original payment method, typically arriving within 3-10 business days depending on your card issuer.

5. Additional Notes

Upon completion of a refund, the corresponding subscription terminates immediately. For matters not covered here, the Terms of Service prevail. Questions may be directed to [email protected].

The Site is operated by Yueqing Xunling Network Technology Co., Ltd. (乐清迅翎网络科技有限公司).